FREQUENTLY ASKED QUESTIONS
|What are your office hours?|
|Our office hours are Monday to Friday
City Hall – Collections & Turn Ons & Turn Offs
101 NE 3rd Street Washington
8:30 AM to 4:00 PM (812)254-2730
Business Office – Drive Thru Window
2100 Memorial Ave Washington, IN
8:30 AM to 4:00 PM (812) 254-5171
|What information is needed and what is the cost to turn on my utilities?|
|You will need a picture ID along with your Social Security number or Driver’s License number. A phone number where you can be reached. The address of the property you are turning on and a valid mailing address.
Customer Deposits: Refundable at the termination of service.
Light-1st Meter $100.00
Light-additional Meters $100.00
|Are Security Lights available?|
Outdoor Lighting Service is available only for continuous year-round service for outdoor lighting to any customer located adjacent to our electric distribution line that is adequate and suitable for supplying the service requested. You must sign a service order requesting an Outdoor Light and if a pole is not available, there is a Pole Setting Fee. All Security Lights shall burn approximately one-half hour after sunset until approximately one-half hour before sunrise each day in the year. The rate per Lamp per Month varies according to the wattage of the lamp. See Utility Rates .
Ownership of Poles, transformers, secondary lines, security lights, fixtures, controls and other equipment shall be owned and maintained by the Utility. All facilities installed by Utility for service shall be owned and maintained by the Utility. All service and necessary maintenance will be performed only during regularly scheduled working hours of the Utility.
|My security light or my street light is out what do I do?|
|Please call the WL&P Business office at 254-5171 to report your Security Light or Street Light not working. This is the only way that we know that they are not working. WL&P will restore service within two working days after notification by customer.|
|Are there other fees?|
|These are temporary fees and are non-refundable.
Pole Setting Fee $25.00
Temporary Service Fee $25.00
Reconnect Fee $25.00
Meter Test Fee $10.00